I make it clear in our conversation that the only way I intend to deposit is if they can assure me that I'll receive the bonus. Glad I found this thread im finished with themPRO TIP: Any time I plan on taking advantage of a bonus at ANY book, I contact Customer Support via chat first and ask if there is anything about my account which would prevent it and get confirmation from them that I will receive the bonus. Now have to wait 15 - 30 days for them to return deposit. Then 'general rules ' scroll 45 paragraphs to find this ridiculous rule. To find this rule you have to go to' terms and cond.' Scroll 15 paragraphs. No bonus because I have just over 2 times my average bet in account. Just reloaded my betonline account for there KICKOFF18 50% bonus. If not, I'd save yourself the stress of possibly going through this twice by giving them a different account next time if that is possible. Have they asked you about using an alternative bank to receive it? I fairly sure that's the situation as that is the only reason I have heard of them asking people for a bank statement.

You will still eventually get your money, but it can take weeks for the process to complete naturally via the system. The reason they are asking for the bank statement is to speed up the process of getting the payment processor to clear the first one as cancelled and issue a new payment. Offshores have to use 'gambling friendly' banks and sometimes wires get rejected by an intermediary bank along the way who will not deal with them. I'm 99% sure they have tried to pay once.

This seems like crap to meIt sounds like there has been a bit of a communication breakdown. They also say the money has been sent to another company and they to prove to that company that I have not been paid? Now they claim that cant open my statements

Betonline ag and banking